Mind Technology • LLP
MindTech - SSP
MindTech - SSP
A platform for fast interaction between customers and staff. Convenient service for customers, with control, analytics, and flexible process management for staff.
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Smart Service Platform —
A comprehensive IT solution for organizations and service providers, designed to improve service quality and optimize staff operations. It enables customers to quickly request assistance while giving organizations centralized request management, workload distribution, and real-time service control.
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What pains do we solve?

In most establishments, guests are forced
  • долго ждать персонал
  • привлекать внимание жестами или голосом
  • испытывать дискомфорт из-за отсутствия обратной связи
For staff this results in
  • uneven workload of employees,
  • loss of control over the situation in the hall,
  • снижению качества обслуживания в часы пик.
The system eliminates these problems through a transparent and manageable process of interaction between guests and staff.

What does the system consist of?

The solution is built as a single ecosystem and includes several components:

Physical call buttons
Physical call buttons
Размещаются на столах и в зонах обслуживания. Гость вызывает персонал одним нажатием - без поиска и лишних жестов. Дополнительно кнопки могут содержать специальные маркеры, например «Счёт»: работник сразу видит тип обращения, может заранее подготовить расчёт и принести его гостю, экономя время и повышая комфорт обслуживания.
Server side and API
Server side and API
System Control Center. The server receives calls from the gateway, processes events, manages request logic, staff roles, and data storage. This is where all business logic and analytics are generated—the heart of the project.
Mobile application
Mobile application
A key tool for staff's daily work. All calls are sent directly to the app, where the status, request type, and action history are displayed. Real-time analytics on response speed and employee workload are available, helping staff work more efficiently and allowing the establishment owner to see the full picture and make informed decisions.

How does this work

The guest presses the call button on the table.
The event is instantly transmitted to the system.
Staff receive a notification indicating the table, room, and type of request.
The call is accepted and monitored until completion.
All actions are recorded and available for analysis.
The process is completely transparent and controllable – from the moment the call is made until it is closed.

Roles and access

The system supports several roles, each of which has its own interface and set of functions:

Waiter / Hookah
Waiter / Hookah
Receives active calls, accepts them for processing, and closes them when completed.
Hall administrator
Hall administrator
Monitors all requests, redistributes workload, and monitors service quality. May also work and answer waiter calls.
Manager / Director
Manager / Director
Has access to analytics, call statistics and staff performance.
A flexible role system allows you to adapt the solution to the format of a specific establishment.

Why this particular decision?

The system was created not as an abstract product, but as a practical tool for the real work of establishments.
We took into account the specifics of the venue, guest behavior, staff workload, and the need for flexible adjustments to suit different business formats.
The solution is easy to integrate, scale, and grow with the establishment.
And also a very attractive and tactilely pleasant button design!

Readiness for development

The system architecture allows:

добавлять новые типы вызовов
подключать аналитику и отчёты
интегрироваться с другими сервисами
адаптировать интерфейсы под конкретные задачи бизнеса
Хотите внедрить у себя?
Describe the task and we will propose an architecture, deadlines and budget.
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