MindTech - SSP

A staff onboarding platform for restaurants and cafes, focused on real-world operations. Guests receive fast, hassle-free service, while administrators benefit from control, analytics, and flexible role and process customization.

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Smart Service Platform —

This is a comprehensive IT solution for restaurants, cafes, and other HoReCa establishments, aimed at improving service quality and optimizing staff performance. The solution allows guests to quickly and conveniently call a waiter or service staff, while the establishment can centrally manage requests, distribute workloads among employees, and monitor service quality in real time.

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What pains do we solve?

In most establishments, guests are forced

wait a long time for the waiter,
attract attention with gestures or voice,
experience discomfort due to lack of feedback.

For staff this results in

uneven workload of employees,
loss of control over the situation in the hall,
снижению качества обслуживания в часы пик.

The system eliminates these problems through a transparent and manageable process of interaction between guests and staff.

What does the system consist of?

The solution is built as a single ecosystem and includes several components:

Physical call buttons

They are placed on tables and in service areas. Guests can call a waiter with a single press, eliminating the need to search for staff or use unnecessary gestures. Additionally, the buttons can contain special markers, such as "Bill": the waiter immediately sees the type of request and can prepare the bill in advance and bring it to the guest, saving time and improving the service experience.

Server side and API

System Control Center. The server receives calls from the gateway, processes events, manages request logic, staff roles, and data storage. This is where all business logic and analytics are generated—the heart of the project.

Mobile application

A key tool for staff's daily work. All calls are sent directly to the app, where the status, request type, and action history are displayed. Real-time analytics on response speed and employee workload are available, helping staff work more efficiently and allowing the establishment owner to see the full picture and make informed decisions.

How does this work

The guest presses the call button on the table.

The event is instantly transmitted to the system.

Staff receive a notification indicating the table, room, and type of request.

The call is accepted and monitored until completion.

All actions are recorded and available for analysis.

The process is completely transparent and controllable – from the moment the call is made until it is closed.

Roles and access

The system supports several roles, each of which has its own interface and set of functions:

Waiter / Hookah

Receives active calls, accepts them for processing, and closes them when completed.

Hall administrator

Monitors all requests, redistributes workload, and monitors service quality. May also work and answer waiter calls.

Manager / Director

Has access to analytics, call statistics and staff performance.

A flexible role system allows you to adapt the solution to the format of a specific establishment.

Why this particular decision?

The system was created not as an abstract product, but as a practical tool for the real work of establishments.

We took into account the specifics of the venue, guest behavior, staff workload, and the need for flexible adjustments to suit different business formats.

The solution is easy to integrate, scale, and grow with the establishment.

And also a very attractive and tactilely pleasant button design!

Readiness for development

The system architecture allows:

add new call types,

connect analytics and reports,

integrate with other services,

adapt interfaces to specific business tasks.

Хотите внедрить у себя?

Describe the task and we will propose an architecture, deadlines and budget.

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