Mind Tech - Privacy Policy

1. General Provisions

This Privacy Policy sets out the procedures for the processing and protection of personal data of users of the MindTech Waiter mobile application for iOS and Android platforms (hereinafter referred to as the "Application").

The personal data operator is:

MIND TECHNOLOGY LLP
BIN: 170840015258
Republic of Kazakhstan
Email: info@mindtech.kz

By using the Application, the user confirms their consent to this Policy.

2. What data do we process?

2.1. Account details

• email address
• the user's surname and first name
• user position (staff, administrator, director)
• internal user ID

2.2. Organization data

• name of establishment
• address of the establishment
• structure of halls and tables
• technical service parameters

2.3. Данные, связанные с использованием функционала

• incoming call events
• call acceptance and closing status
• official actions within the system

2.4. Technical data

• IP address
• application version
• device model
• operating system version
• technical logs of the service

3. Use of geolocation and iBeacon technologies

The iOS version of the app uses the device's location services and iBeacon technology to automate service processes within food service establishments. The Android version of the app does not use iBeacon technology or location services for this functionality.

3.1. Purpose of use

The specified technologies are used exclusively for:

• determining the location of an employee in the service area of ​​a specific table;
• correct routing of calls to staff;
• automatic detection of the closest employee to the iBeacon tag;
• optimization of task distribution;
• ensuring continuous operation of the call system.

3.2. Nature of use of geolocation

Geolocation data:

• are used only within the physical premises of the establishment;
• are used exclusively to determine the presence of a device within the coverage area of ​​a specific iBeacon tag;
• aren't used for route planning;
• aren't used to determine precise GPS coordinates for tracking purposes;
• aren't used for marketing or advertising.

The application does not perform global monitoring of the user's movements.

3.3. Storage and transmission of location data

Location data:

• aren't saved as a history of movements;
• not transferred to third parties;
• aren't used to create behavioral profiles;
• aren't used for analytics outside the functionality of the Application.

Location determination is used solely as a technical trigger within the calling system.

4. Using push notifications

The application uses the Apple Push Notification Service (APNs) for iOS and Firebase Cloud Messaging (FCM) for Android push notification services to:

• incoming call notifications;
• notifying of status changes and call processing;
• transmission of other service notifications related to the operation of the Application.

Push notifications are used exclusively to ensure the functionality of the Application and are not used for advertising or marketing communications.

5. What data we do not collect

The application does not collect:

• bank card details;
• payment information;
• advertising identifiers;
• data for targeted advertising;
• device contact data;
• user's movement history.

The app does not use any third-party advertising or analytics SDKs.

6. Purposes of data processing

Personal data is processed solely for:

• providing access to the Application;
• functioning of the call system;
• account administration;
• technical support;
• ensuring service security.

7. Data storage and protection

All data:

• stored on the Operator’s servers;
• transmitted via a secure protocol (HTTPS);
• protected by authentication and authorization means;
• are not transferred to third parties without legal grounds.

Only authorized employees of the Operator have access to the data.

8. Transfer of data to third parties

The operator does not transfer personal data to third parties, except in the following cases:

• provided for by the legislation of the Republic of Kazakhstan;
• compliance with the requirements of government agencies;
• protection of the Operator's legitimate interests.

9. Data storage period

Data is stored:

• during the account validity period;
• or until the account is deleted at the user’s request;
• or within the timeframes established by current legislation.

10. User rights

The user has the right:

• receive information about your data;
• demand their correction;
• demand deletion of data;
• revoke consent to data processing.

Requests should be sent to: support@mindtech.kz

11. Changes to the Policy

The Operator reserves the right to make changes to this Policy.
The current version is always posted on the official website.

12. Contact information

For questions regarding the processing of personal data, please contact:

info@mindtech.kz
MIND TECHNOLOGY LLP