Mind Tech - Terms of Use

1. General Provisions

These Terms of Use (hereinafter referred to as the “Terms”) govern the use of the MindTech Waiter mobile application (hereinafter referred to as the “Application”).

The application is developed and provided by:

MIND TECHNOLOGY LLP
BIN: 170840015258
Republic of Kazakhstan
Email: info@mindtech.kz

By using the Application, the user confirms that he/she has read and agrees to these Terms.

2. Purpose of the Application

The application is software for automating guest service processes in catering establishments.

The application is intended solely for official use by employees of organizations and provides the following functionality:

• receiving and processing calls from desks;
• automatic distribution of tasks between staff;
• administration of employees and service points;
• service activity analysts;
• voice input of an order with subsequent text processing.

The application is not a consumer service for the end guests of the establishment.

3. Registration and access

3.1. Access to the Application is provided to users registered by the director of the relevant institution.

3.2. The User undertakes to:

• use only the credentials provided to him;
• don't share your login and password with third parties;
• ensure the security of authentication means;
• immediately notify the administrator of unauthorized access

3.3. The operator has the right to temporarily restrict or terminate user access in the event of:

• violation of these Terms;
• suspicion of unauthorized access;
• threat to system security.

4. Using geolocation and Bluetooth

The application uses Bluetooth technologies, geolocation services and iBeacon to determine the presence of an employee in the service area.

The use of these technologies is carried out solely for the purpose of functioning of the calling system.

Geolocation and Bluetooth may be used in the background to ensure proper functionality.

The app doesn't continuously track your movements outside of a work context and does not use location data for marketing purposes.

5. Using a microphone and voice input

The application provides the ability to record a voice message solely at the user's initiative.

The User confirms that:

• the recording is carried out by his voluntary action;
• he is notified of the start of recording;
• the recording is used exclusively to automate the order processing;
• The user is responsible for the content of the entry.

Audio files aren't stored after processing is complete and are automatically deleted.

6. Use of artificial intelligence technologies

The application may use natural language processing algorithms and other artificial intelligence technologies to:

• speech-to-text conversion;
• menu item recognition;
• formation of a draft order.

AI is used solely as an auxiliary tool. Final order confirmation is performed manually by the user.

The operator does not guarantee the absolute accuracy of automatic recognition.

7. Restrictions on Use

It is prohibited:

• decompile, modify or distribute the Application;
• attempt to bypass security mechanisms;
• use the Application beyond its intended purpose;
• interfere with the operation of the server infrastructure;
• use the recording functionality to illegally collect information.

8. Intellectual property

All exclusive rights to the Application, including the program code, design, architecture and server solutions, belong to MIND TECHNOLOGY LLP.

Use of the Application does not grant the user ownership of the software.

9. Limitation of Liability

The application is provided "as is".

The operator does not guarantee:

• no technical errors;
• uninterrupted operation of the service;
• Compatibility with all devices;
• absolute accuracy of automatic processing of voice data.

The operator is not responsible for:

• user actions;
• incorrect use of functionality;
• Internet connection interruptions;
• temporary unavailability of the service;
• losses arising from the use of the Application.

10. Termination of access

The Operator reserves the right to suspend or terminate access to the Application without prior notice in the event of:

• violation of these Terms;
• identifying security threats;
• legal requirements;
• abuse of recording or geolocation functionality.

11. Changes to the Terms

The Operator reserves the right to change these Terms.

The current version is posted on the official website.

Continued use of the Application after changes have been made constitutes acceptance of the updated version.

12. Applicable law

These Terms are governed by the laws of the Republic of Kazakhstan.

Disputes are resolved in accordance with current legislation.

13. Contact information

For questions regarding the use of the Application:

info@mindtech.kz
MIND TECHNOLOGY LLP